Lights Deco- Refund Policy

At Lights Deco, we are committed to delivering exceptional products and services to our customers. We understand that sometimes you may need to return a product, and our goal is to make the return process as easy and hassle-free as possible. This Refund Policy outlines the terms and conditions under which you can return products purchased from us.

1. Refund Guarantee Lights Deco offers a 30-day no-questions-asked refund guarantee. If you are not satisfied with your purchase, you may return the product within 30 days of receipt for a full refund, provided that the product is in its original condition and has not been used.

2. Refund Conditions

  • The product must be in its original packaging, with all accessories, manuals, and labels intact.
  • The product must be uninstalled, unused, and in the same condition as when it was sold.
  • Refund requests must be made within 30 days of receiving the product.

3. Refund Process

  • Contact our Customer Service team, providing your order number and reason for the return.
  • We will provide you with the return address and instructions.
  • Return the product to the specified address and retain the tracking information for your records.
  • Once the product is received at our warehouse, inspected, and confirmed to meet the refund conditions, we will process your refund within 5 business days.

4. Refund Method

  • Refunds will be issued to your original payment method.
  • Please note that the processing of refunds may take some time, depending on your bank or payment service provider.

5. Special Notes

  • Custom products, special offer items, and products that have been installed or used are not eligible for a no-questions-asked refund.
  • Damages caused by misuse, improper installation, or use beyond the product's intended purpose are not covered under this refund policy.

6. Shipping Policy

  • Original shipping fees are non-refundable.
  • If a return is due to our error (e.g., incorrect product, damaged product, or missing parts), we will cover the cost of return shipping.

Lights Deco is dedicated to providing excellent customer service. If you have any questions or require assistance, please do not hesitate to contact our Customer Service team. Our aim is to ensure your complete satisfaction with our products.